Archive for October, 2010

Individual Service

0 Comments Published by October 1st, 2010 in Differentiation, Organizational Performance, Personal Performance, Spot On

I learned about the value of “customer service as exception” back in my Mr Ching venture days from Pepsico, our investor.  For instance, a customer comes into a Pizza Hut at 2:30pm and asks for a personal pan pizza which the company does not make after 2:00pm.  The manager is trained to explain the 2:00 [...]