Archive for June, 2011

Is this the way to build a brand?

0 Comments Published by June 20th, 2011 in Differentiation, Execution, Organizational Performance

I realized that I had not heard from my car insurance agent in a long time, and could not remember even a bill. He is a State Farm agent and I have had one or more cars insured with him steadily since 1985 (26 years).   When I called them, I found that State Farm had [...]